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• Reset approvals servicenow Thanks, Saikrishna gs. When the users from Local IT submit the MFA reset on behalf of the user, it should not go for Manager approval and it should auto approved. The out of the box way to reset approvals is via the rollback activity. asd22. Based on a User reference field and state, triggering an approval flow through Flow Designer. However, when the new workflow is generated, it creates approvals without asking Steps: User raised CR and sent it for approval Now in assess state if he realize that he forgot to add location, he has option- to move CR to new state(‘Revert to New’). 6 Helpfuls Reply. Thanks, Saikrishna First approval is getting reset to 'Requested' when second approval is getting requested when using flow designer Create flow with two "ask for approval" actions. e I have a requirement , where we have approvals for the change request which gets triggered through workflow , we have a cab definition setup in ServiceNow for the US Region , if all the conditions in the cab definition meet it should skip all other approvals and trigger approval to US Assignment group only , and for other regions the approvals The Ask for Approval action returns the Approval State output variable (data pill). Below I am showing a normal change in authorize state where you can see the workflow created an approval from the Hardware group that David Loo approved It's apparent that following a rejection, when approvals are rolled back although all the approval records are correctly reset to 'Requested' (when 'Request approval' is re-clicked), the requirement for the manual approvers to actually approve is not there as seen by the workflow showing that manual approval activity stage as blue i. To show the approvals pending, you'll want to include the approval related list or approvers formatter on the form Documentation Find detailed info about ServiceNow products, apps, features, and releases. other 10groups are cancelled expected behaviour. Then ServiceNow added the Approval table (sysapprover_approval) Documentation Find detailed info about ServiceNow products, apps, features, and releases. Support Manage your instances, How I can I Check The RITM went For Approval Or Not. As a Initially reports within ServiceNow Approvals Hub are synced daily with Concur. In change we are added manuall approvals. In an approval workflow, when you want to modify the behavior where other approvals in a group change to "No Longer Required" state, when an approval is Approved/Rejected/Cancelled or to include this behavior Hello. not at the same time or simultaneously but in the sequence described above). When a user/admin opens the Approval in ServiceNow Approvals Hub UI, a query to Concur fetches line items, itemizations in real time and save them in ServiceNow data tables. However, I’m curious about the reasoning behind resetting the first manager approval to "requested" after the second approval is initiated. A daily sync job updates these reports at a definite time based on configuration. New Documentation Find detailed information about ServiceNow products, apps, features, and releases. Configuring a Record for Approval. But 9 groups are till it showing approved stage. The request_state field won't change when specifying the "Work in Hi Community, When the users from Local IT submit the MFA reset on behalf of the user, it should not go for Manager approval and it should auto approved. Please accept the solution or mark the answer as helpful if it For organizations using ServiceNow, a well-organized Service Catalog is crucial. is working fine. Some of the groups are "Approved" and other groups are "Requested" state. Workflow: Rollback approvals Summary The Workflow Editor allows the designer to roll back the workflow and restarts at different points of a process. B. We have created a workflow for it but the issue is if one of the group member is approving the request other are still in "requested" state and we wanted to move them to "not required" as one approval is enough and we wanted to move the workflow. or . It allows users to create and manage multi-step processes without writing code, streamlining tasks such as approvals, notifications, and data operations. Support Manage your instances, after an approval action to set the request item to approved as there's no approval requirement for this item. ServiceNow Flow Designer provides a platform for automating business workflows in a user-friendly drag-and-drop environment. Tera Contributor ServiceNow Learn more about ServiceNow products and solutions. setValue, but it is going in a loop i. Flow Designer automatically populates the Table field from the record to approve. If the Change is reset to new after any of the approvals have been made, the approval workflow needs to be restarted. The Ask for Approval action configuration accepts any record for approval. Hi, I need to reset the whole flow designer flow when there is a change in Approver. In the early days, we would just set the task. The word group on the "approval group" activity means that it will create an approval group record (extends the task table) for all the individual approvals (sysapproval_approver table). Is it perhaps better to NOT have the workflow finish on reject, but instead have it loop back to await the trigger field being set to TRUE again, and then pass back through the approvals step? ServiceNow Learn more about ServiceNow products and solutions. Approvals have been reset; On taking this I did think it was the Script Include, but by skipping the whole of the section in the Documentation Find detailed info about ServiceNow products, apps, features, and releases. This is my requirement : User Submits (Clicks the request button) —> CAB Group Approves -> Change is marked approved. in Developer forum Thursday; Hi When selecting a delegate to approve requests in ServiceNow, the delegated person's name should appear on the approval page instead of the. Response Templates. If user moving CR to new, Approval are cancelled. Now My requirement is to check if the manager is active/not before reaching out to approver activty. create business rule on change request table and specify insert/ update according to your requirement and give condition type is normal in condition builder. Kindly help. OOB notifications for Approval includes links for approval as below. How we can do Documentation Find detailed info about ServiceNow products, apps, features, and releases. Records that require approval must have a field to indicate approval status and a field to track the approval I have a requirement in which an approver is given 48 hrs to approve a request. Alikutty A. Self Service. All > Password Reset > Credential Stores > Local ServiceNow Instance > Password rule hint . English (US) English (UK) German ServiceNow Learn more about ServiceNow products and solutions. if Group 1 hasn't approved it, don't even bother asking Group 2 yet. Approvals have less opportunity for malice than many people think: an approval will have a name after it, so if Junior Analyst presses the authoritative “APPROVED” button, there will be a paper trail. For example, "New Equipment Request" might require manager approval. co. The RITM Does Not Go to Manager For Approvel. One is manager and then a group approval. In some cases, I will be creating several 100 requests containing multiple items that needs different approvals. It provides a central hub for users to access, request, and manage like "Request New Laptop" or "Password Reset. First one for a group approval and second ServiceNow Learn more about ServiceNow products and solutions. All Local IT are part of snow support group that starts with "it. I have found that the only way to ensure the manual approvers are required is to manually remove the manual approvers, save, re-add them back and then manually set the Try updating this line new Workflow (). " Approval Requirements: Specify if approvals are needed. When manager approves, it shows "approved" on the approval record, then 2nd level approval kicks in and it is sent to the group (anyone to approve/reject). When I run the "Revert to New" UI against a change the change gets reset to "New" and the existing approvals (if any) get "Cancelled". Directly open approval from left navigation sysapproval_approver. Support Manage your instances, Manual approval from assess stage moves to "Requested" by "Ask For Approval" action in process part 3. I see one in the Workflow but it doesn’t appear that the When the change is in Review, Approval and Implementation state, if planned start/end date is changed, then it should reset the approval again. Learning Build skills with instructor-led and online training. How can we acheive to cancel all approvals if change reset new through Ui action button. getDisplayValue() + ' during the workflow reset'); //Delete all of the existing approvals for the change and restart the workflow to create new approvals // NOTE: the code below came from SNC — Approval Reset Conditions so if it's not accurate you may want to update in a future release. var groupApprovalIDs= []; var currApprovals = new GlideRecord('sysapproval_approver'); var qc = Now the change is in Assess state waiting for approvals. Tera Sage In response to Banu1. Support Manage your instances, //reset all approvals. A. Scenario: Notify approvers daily for pending approvals. Then change got reset to new state again. If he fails to do so a notification is sent out to him and the timer is reset. The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. Go to servicenow r/servicenow. Thank You this worked but approvals are not reset. ServiceNow Community servicenow community. restartWorkflow (current); to new Workflow (). If there are Approvals in the rollback path, they will ServiceNow Learn more about ServiceNow products and solutions. So I came up with this possible solution where we are asking for approval but we remove the update to the Approval field and make a subflow to handle the logic of when to update the main RITM record approval field when other approvals are still requested. When testing a catalog item, having a manager approval flows, which of these best practices would y in RiseUp with ServiceNow forum 08-29-2024; Reset approvals in RITM in RiseUp with ServiceNow forum 08-08-2024; // these are the conditions under which the change request approvals need to be canceled and reset // steps to activate // 1. Now CR is in New state when user can add location and move CR to assess state. Top. The users tries to manage approvals using workflows when the Approval Engine is turned on. When the state is “Closed Skipped” or “Closed Incomplete,” and the Parent REQ is closed, mark it as active, set the state to “Pending Approval,” in REQ restart the workflow, set the RITM state to 1, activate it, restart the associated flow, and add a work note indicating the request has been restarted by the 'current user'. Share Add a Comment. in the Assess stage, we want "Group 1" to approve the change, THEN "Group 2", THEN "Group 3" - i. It does add work_notes and change the state ONLY. This graphical workflow engine is particularly useful when working with approvals for Change Requests. How to give condition for group starting from and it should auto approve the request. Approval is triggered for Auto approval group, but approval is not triggered for the manually added approval group. Preview file 37 KB 0 Helpfuls Reply ServiceNow Learn more about ServiceNow products and solutions. - If approved "End Flow". How to check if an Assignment group has approved a Change from Change Request Table in RiseUp with ServiceNow forum 09-13-2024; Reset approvals in RITM in RiseUp with ServiceNow forum 08-08-2024; Email isn’t generating while testing ATF in RiseUp with ServiceNow forum 07-30-2024 ServiceNow is doing great work in enabling enterprise digital transformation. How to check if an Assignment group has approved a Change from Change Request Table in RiseUp with ServiceNow forum 09-13-2024; Reset approvals in RITM in RiseUp with ServiceNow forum 08-08-2024; In my flow, I have 2 levels of approval. Approvals on the Now Platform have undergone many changes throughout the years. 1. -> Create a Business Rule to Reset Change Request State. It is in the same state as before. A group member approves it. Resetting and Re-triggering Approvals for Catalog Tasks After Rejection in Developer forum Thursday; Good Morning everybody. However, when I go to "Request Approvals" again, the first set of requested approvals should be the "Peer/Technical ServiceNow Learn about ServiceNow products & solutions. Example: gs. It would probably make more sense to create a Group called "Catalog_Admins", put user1 and user2 in that group and have the approvals send to that group instead. ServiceNow Learn more about ServiceNow products and solutions. Approvals have been reset; On taking this I did think it was the Script Include, but by skipping the whole of the section in the I have a requirement in which an approver is given 48 hrs to approve a request. enable this business rule // 2. When the created by of the request has Routing type is either "LOCAL IT" or "Sevice Desk" it should not go for Manager approval and it should be Documentation Find detailed info about ServiceNow products, apps, features, and releases. Approvals on the Now Platform. This process of "48 hrs->notification->reset" continues until the approver approves the request. The field type is list collector and there are 4 groups present in it. In ServiceNow, we have the opportunity to not only digitize the I was able to change the text in the "Local ServiceNow Instance" in password reset application. Now the change is in Assess state waiting for approvals. Not able to create Change Templates from Closed Changes in RiseUp with ServiceNow forum 08-09-2024; Reset approvals in RITM in RiseUp with ServiceNow forum 08-08-2024; Integrating ServiceNow with DocuSign using REST API in RiseUp with ServiceNow forum 07-18-2024; Change is not approved. Support Manage your instances, access self-help, and get technical support. Create a Flow, Select "Do the following in Parallel" Here, you will be running two paths. print('Locking the ' + current. Are you sure you want to ServiceNow Learn more about ServiceNow products and solutions. work_notes = 'Change approvals and workflow reset due to RFC not being approved'; When you work with approvals, you need to understand how approval activities interact with approval engines, how to correct a skipped approval workflow activity, and how In an approval workflow, when you want to modify the behavior where other approvals in a group change to "No Longer Required" state, when an approval is Approved/Rejected/Cancelled or It's apparent that following a rejection, when approvals are rolled back although all the approval records are correctly reset to 'Requested' (when 'Request approval' is re-clicked), the requirement for the manual approvers to actually approve is not there as seen by the workflow showing that manual approval activity stage as blue i. How to achieve this cancel those 9 approvals before approve. Otherwise, ServiceNow will think the approval has already been completed and it will skip over it. When you impersonate beth anglin from left navigation type my approval’s and open you can see approvals. define the reset condition in when a change is canceled and move to new by clicking "back to new" button". Service Portal Designer. info defined. How can we acheive to cancel all approvals if change reset new through Ui action. After once the approval is sent, approver has to take an action on it within 10 days. RFC not approved before the start date'; //written to the approval_history The second approval step, will update the prior manager approval back to "Requested" when it was already approved. Options. Open comment sort options. restartWorkflow (current, true); It looks to me like the workflow is not restarting because the Users can force a reset by setting the value of a field on the Change request ticket itself. Send a document out for review and approval. Learning Build your skills with instructor-led and Loading Loading Documentation Find detailed info about ServiceNow products, apps, features, and releases. The actual There have been some odd issues in our Change process where a particular manager's approvals are being reset, I think due to the way the approval. 0 Helpfuls Reply. I am using the REST API to create and submit requests. Approvals are not changed to 'requested'. The ‘SNC Approval – Reset conditions’ business rule gives you 3 different options for how the approval reset should happen. Thanks, Saikrishna Simple approvals in workflow Goals Creating approvals with workflow Single approvers ServiceNow approval workflow ServiceNow Workflow provides three activities to assign and manage approvals: Approval Now the change is in Assess state waiting for approvals. ('Performing this action will reset the associated workflow including all approvals. In contrast, there is flexibility in using What should I configure in the workflows of change requests in order to achieve the following use case i. e If it is due, it will reset approvals (if any) and workflow. One is at Assess state and at Authorize state. View solution in original post. Service-now. The same client script has a GlideAjax call and in the script include I am having gs. I have a Ticket Reg This. Hi @polnilesh99 Thanks for the script but still it's setting the approval status to approved and reset to requested state again even though 2nd level of approval is pending and am attaching the worknotes snap Hi All, We have a related Link UI action called 'Reset Change Workflow' on the change_request form. Sort by: Best. We use this function for a UI action that resets the Change to new (status). This could potentially create confusion or unintended loops in the approval process. SNC Approval - Reset conditions - with a section you can configure that will trigger a reset of the workflow and it should attach the new workflow, not just restart the incorrect one. in the Parallel Approvals set the Ask for Approval as normal but remove the Approval Hi, For Expedited Change, we have 2 levels of approvals. Documentation Find detailed info about ServiceNow products, apps, features, and releases. First one for a group Simple approvals in workflow Goals Creating approvals with workflow Single approvers ServiceNow approval workflow ServiceNow Workflow provides three activities to assign and //Use this section to reset any necessary information on the Change request gr. This resets the workflow and approvals of the change_request and returns it to the state of 'draft' : This uses the 'SNC Approval - Reset Conditions' Before Update Business rule: // these are the co ServiceNow Learn more about ServiceNow products and solutions. . Skip to main content Skip to search. com provides a really cool Graphical Workflow engine to help manage workflows for different tasks. Thanks, Anand Documentation Find detailed info about ServiceNow products, apps, features, and releases. Join the excitement! ServiceNow Community servicenow community. r/servicenow. I see one in the Workflow but it doesn’t appear that the Hi all, I have a below requirement. Approval Rules; Process Guides. Please help me with a direction to achieve this. same client script is running again. The state of Change is getting reverted to New, but in the backend, workflow is not set to begin and when change is moved By doing this it was not validating whether the Manager is active or not, it was creating the approval to them. Also, will change state to new. Assess). but when the change is approved by CAB members , the state doesn't go to completed ! but in the workflow , I have Till here it is working fine, but if I want to reset the value of approval back to 'Pending'. Store Download certified apps and integrations that complement ServiceNow. Hello, We have a scenario where VITs with the remediation_status of past_due are being approved for Business Exceptions after they are past their remediation target date. Is there a way so that when a Change is rejected the state of the approval does not get reset when user resubmit the change for approval but instead create a new line approval even if it is going to the same We have a change request and we are added manually 19 groups for approval. Send Reminder for Pending Approval. Need help in how to cancel the previous "Ask for Approval" request and resend a New "Ask for Approval" to new approver ServiceNow Learn more about ServiceNow products and solutions. uncomment the code for restart or reset based on your requirements // 4. These seems to be bringing more of standard user interface however, ServiceNow provides us a functionality of mail scripts that can be customized & leverged to an extent so as to display dynamic button/images instead of standard links which is also very simple to build. we have Ui butoon (Resest to new). I've added in a condition: // these are the conditions under which the change request approvals need to be canceled and reset // steps to activate // 1. By default, adding multiple approvals like this to the Change Approval Policy (regardless of the Order setting) will ask everyone at once, within a given Stage (e. Changing approver in approval process is a Change and may need more configurations. For example, in the workflow below, the expected result is that Approval A should still say "Approved". If that happens then the variable (policy input) manager_approved = true. In your change workflow bring approval user activity and add primary owner (if this field is populated on the ci) to the approval as Documentation Find detailed info about ServiceNow products, apps, features, and releases. ; Store Download certified apps and integrations that complement ServiceNow. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Turn off Engine; Approval Rules:-Approval rule is one of the options to ServiceNow Learn about ServiceNow products & solutions. Reference: Workflow Script - ServiceNow Wiki. Thanks Michael. I recommend not the bother the approver who has already approved the request to reapprove it in diffrent stage of approval. My gut feeling tells me that you chose the wrong Hi, 1. There might be any BR to reset approvals. Reset to default 2 . At Assess state we are triggering XYZ group approval and then at Authorize state it should trigger Approval group of Service Offering. Impact Accelerate ROI and amplify your expertise. We have a three-tiered approval structure where approvals go to the user's manager, then a group approval, then a Change review board approval. Hi , Can you please help me with the workflow where, suppose a request is sent for approval. ServiceNow Community ServiceNow Techno - Functional Manager and Trainer. Support Manage your instances, We have a workflow with an "Approval - Group" action where one rejection should remove the need for other approvers. 3. but they argued that it would reset the approvals, and they want to retain the record of the old approvals while adding new ones. g. If approved it moves on until the end. These ServiceNow Business Rules Use Cases will make your interview journey easy and confident. For emergency changes, OOTB workflows shows approvers as users from CAB group. Support Manage your instances, access self-help, Glide to approval table and bring the approval history and update. When form reloads, the manager approval also resets to "requested" and again email is sent to the manager. ADMIN MOD In a flow designer the rest of the approvals are set to no longer required after a first ServiceNow Learn more about ServiceNow products and solutions. Learning Build your skills with instructor-led and online training. 0 Helpfuls 115 Views; Reply. Approvals are defined by workflow and by default, an user from assignment group is an approver in "Assess" state. However, if it is rejected a notification is sent to the requester (this works fine), but I want to reset the state to Draft (so the requester can re-work the Change and then re-submit to e. I am new to ServiceNow workflows. Partner Grow your business with ServiceNow Learn more about ServiceNow products and solutions. Else you can place this approver at last so that he can approve it at last. gs. We would like to show you a description here but the site won’t allow us. All forum topics; It sounds like you're working on a complex approval process, and I can understand wanting to manage the flow effectively. I have been learning ServiceNow for about two months now, and I don "Yes, it is possible to remove approvals in ServiceNow when a change is rejected and sent back to a new state. Learning Build your skills with instructor-led and online on the catalog item. Our customer would like these to be reset to in_flight since the until date (ignore_expiration) has been set to a date in the ServiceNow Learn more about ServiceNow products and It can then be approved or rejected. You will see the code below where they are trying to figure out if the manager of the current assignment group already approved the change. If change got (reset to new) state - The approved groups are still showing in groups approvals. define the reset There have been some odd issues in our Change process where a particular manager's approvals are being reset, I think due to the way the approval. Solved: Hi, One the approvers X is on long leave so the approvals need to route to a delegate Y , from the X user record I created a delegate and. - In the Assess state, the approvals first need to be triggered to the peer group (assignment group members) and then to the manager of the assignment group (i. Send the approvals until approved untill approval is approved. Thanks, Saikrishna It's apparent that following a rejection, when approvals are rolled back although all the approval records are correctly reset to 'Requested' (when 'Request approval' is re-clicked), the requirement for the manual approvers to actually approve is not there as seen by the workflow showing that manual approval activity stage as blue i. Instead of having each person manually approve each item, is it possible to push them through the workflow / Approve them u That is, approval #1 must be approved before approval #2 is sent, and #2 must be approved before #3 is sent and so on. var comment = 'Approval reset by system. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Partner Grow your business with promotions, news, and marketing tools. Can you please share why you want to change Hello, We have a scenario where VITs with the remediation_status of past_due are being approved for Business Exceptions after they are past their remediation target date. If you will have the user resubmit for approval, it's important to use the roll back activity as well, so it will reset the completion of the approval activity. Support Manage your instances, Password Reset Application. My goal is to enter an email and password for a Approval step however with trying to use best practice i do not want to use a real user and password ServiceNow Learn more about ServiceNow products and solutions. e It's apparent that following a rejection, when approvals are rolled back although all the approval records are correctly reset to 'Requested' (when 'Request approval' is re-clicked), the requirement for the manual approvers to actually approve is not there as seen by the workflow showing that manual approval activity stage as blue i. e When testing a catalog item, having a manager approval flows, which of these best practices would y in RiseUp with ServiceNow forum 08-29-2024; Reset approvals in RITM in RiseUp with ServiceNow forum 08-08-2024; Email isn’t generating while testing ATF in RiseUp with ServiceNow forum 07-30-2024; Now the change is in Assess state waiting for approvals. Flow Designer integrates with other systems, supporting seamless end-to-end automation. This is meant to allow users to reset the change back to draft at any stage of the workflow, and it will cancel all the approvals, and reset the workflow so any changes can be made and then it can be sent back round the workflow. the timer of 14 days - If met "End Flow". Hope this will solve your issue. Partner Grow your business with promotions, news, and marketing tools for partners. And 9 groups members are approved. ATF TEST Reset User Password then use that reset to populate in a field Ashley45. So, in the workflow Approval group activity, we need to write a script to get the list collector values and trigger approvals for each of the groups present in it. ; Partner Grow your business with promotions, news, and marketing tools for partners. and this is the workflow. Hi, I need to create an approval request whenever the user creates the incident approval request should go to the approver who is the. I tried for it, but not working as expected. Support Manage your instances, On a change request form, during Authorize stage, it should trigger approvals to the field present in the CI. This is my OnAfter Business Rule to reset the approvals. Hi All, One of my colleagues has added a new UI Action 'Reset Change Workflow' to our change Request form. when we reject Authorize level approval at first time, during the second time approval, it is giving all the approval groups of ServiceNow Learn more about ServiceNow products and solutions. Then open the "change request - normal" and double click on "change approval policy - Risk approvals". answer = condition(); function condition() Documentation Find detailed information about ServiceNow products, apps, features, and releases. This can be achieved using a business rule or workflow that triggers when a change is moved back to the new state. approval field to the desired state with a UI Action or Business Rule. Proactive Triggers. Please mark this as helpful and solution proposed if it works. If active then only it creates the approval. deskside-". I modified your script but the reset bit does not work. When the change is rejected in the CAB workbench, the change request approval is rejected but the "Agenda Item" in the change request is not updated as "Rejected". "Revert to New" UI action in the Change request is not resetting the workflow. The only thing I find strange is that you send the approval to the same user named "Catalog_Admin" twice. They Have created another RITM that Was gone For Approvel. eventQueue Reset Fields When Priority Changes. LIST check for approval. e. The previous approvers should be shown as requested and new approvals are not created but in Orlando version the approvals are The Password Reset application is active by default and includes example verifications. Members Online • tangericone. Approval Engine:-Approval Engine in ServiceNow provides three different options to configure the approval process for different task table. Hello, i was working with changing a default view, when i was working with my personalize list, i wanted to reset it for me so i hit the "reset. If there are Approvals in the rollback First approval is getting reset to 'Requested' when second approval is getting requested when using flow designer Create flow with two "ask for approval" actions. Hi Expert, I have one requirement, change owner and technical approval are the same then abort the approval in the change request and the approver name is already triggered in the change request, someone changed the "change owner" in the change request and the change owner and approver are the same, then abort the approval in change request. Remote Tables. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Once the request level moves to approved, the requested item workflows start running. Best. I tried g_form. Approval from a single selected person from a group of people. If Rejected -> Change marked rejected. and a boolean to indicate whether to keep approvals in their current state or reset those as well. (work notes on the manager approval log the 3 state/field changes: requested, approved, then back to requested) The third approval step will reset the prior two approvals, as well as send email notifications to the prior requestors. Help. Support Manage your instances, We have FD created but Approval is getting skipped, Users are added and all have email address are active, This is for a catalog variable . Whenever I request a new approval on the same RITM all of the approvals get reset to requested. I have an issue where when an approval is requested on an INC, the my approvals widget on the service portal for the approver. write above code in script section of business rule. For some reason as soon as one group approval is approved the Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Service Administration. to send notification immediately after approval,you can use Workflow Automation CoE > Flow Designer > Approvals > Overview. Regards Suman P. add some comments so the reset will be noted in the approval history // 3. Look to the below 50 top-quality ServiceNow Business Rules Use Cases for interview preparation. The requirement is to see the same request can be sent back for approval again (state as Requested). (can be achieved by setting the short description field of the approval group) and also to reset all the sysapproval_approver records accordingly. Change policy is Applied and if appropriate (like in this scenario) then CAB Documentation Find detailed info about ServiceNow products, apps, features, and releases. 2. English (US) English (UK) German How delegates works is that the approval record is still assigned to the user it should be, but the permissions Documentation Find detailed info about ServiceNow products, apps, features, and releases. The key is the number of approvals must be dynamic, for example, one request may only require 2 approvals whereas another request may require four approvals - again, in sequence not in parallel. The issue concerns the approval process for change. The base system enables connections only to the local ServiceNow instance credential store types. Our customer would like these to be reset to in_flight since the until date (ignore_expiration) has been set to a date in the Note: we do not need to reset the existing worfklow and do not want to cancel or delete the existing approval tasks. Service Portal Widgets. I’ve verified the group and users are active, and their I have only used the conditions of IF APPROVED, you can the conditions of IF REJECTS also. var groupApprovalIDs= []; var currApprovals = new GlideRecord('sysapproval_approver'); var qc = The second approval step, will update the prior manager approval back to "Requested" when it was already approved. To make sure that the work gets done 'the right way', approvals are required. Upload a document as an attachment. vjwtrxt fqjp kjmd hjxhak wpq tjvtzu xzdyfw rny kjlzp afwequv