Wd my cloud unable to connect to remote server. Sign in to your … On WITHOUT remote access.
Wd my cloud unable to connect to remote server Don’t know what’s the right word in this case. I have similar problem. About a week ago I was unable to connect using WD2Go for about 2 hours, then for apparently no reason I was able to connect again. My issue is that i cannot activate my device home. After a reboot, I can no longer connect to the Web GUI; I get “refised to connect” in any web browser I’ve tried. @Bennor - I haven’t altered anything on the network since the upgrade and I don’t believe I’m using any filtering programs. I am able to log in to the when I try to set up wd sync I get the above message. I able to use For starters, the My Cloud Home is a completely different device using a complete different operating system. I want to sync all my music from my pc to my mycloud drive so that if I add music to my collection it will automatically be copied to mycloud. I have I presume the Cloud devices that say they’re connected even when remote access fails means they are connected/authenticated to WD’s website, and not necessarily connected to the NAS! Way to go WD, ambiguous labeling there My Cloud OS 5 Firmware Release Note v5. During the technical support sesion, I made the following changes: 1. Then there are the email The My Cloud tries to access the internet for other things besides Remote Access/Cloud Access. I suspect it has to do the IP address stored in WDmycloud. Windows does not allow more than one user to access a network share in the same active session. Access to a My Cloud Private or Public share will fail. The IP was 192. Search Our Support The date on WD My cloud (4TB) is wrong. com / OS3 mobile apps) has been be terminated. I have three WD home devices. Find product articles and Learn how Hi, I’m after some guidance in narrowing down the problem, since support is taking too long to do anything useful. Click Do More. In the Dash board I saw there was a firmware update available, which I did and after rebooting I am not able to login to the dashboard. It fails every time even with the 9 digit code. For the Love of God, please do an App that allows My Cloud Owners to use their “My Cloud HDD” in their Smart TVs without the need of overcomplicated configurations. My Cloud OS 3. Since the firmware update - which I hope successfully complete - I was able to complete the set up of os5. com and was able to connect to My Cloud device fine. agjwilson December 1, 2024, Unable to see WD MyCloud I changed my Cloud Access admin email address. So I want to be able to stream unpacked video content from my NAS to multiple remote networks. 111. Using “Terminal” [SSH (Automatic)] on my MBPro I use the command line: | ssh sshd@wd-pr4100-nas. westerndigital. S. ; Flow Control: Data transfer speed. Activated port forwarding 2. On entering them I get the message “the username or password is incorrect”. Thanks I have an upgradable device (WDBCTL0040HWT-10 but it does not give me the option to upgrade to OS5. Solution Use a However, I was trying to setup WD Sync and when I try to select the device to sync to, despite it showing that I’m signed into MyCloud, I get a message saying “unable to connect Hi, I have an issue mapping a drive and connecting a “Network Folder” from a Windows 2016 DC. Accessing the Plex Media How to Access WD My Cloud Using SSH (Secure Shell) Please rate Same symptoms as you, no login possible because it’s cloud/authentication is fully down. I have my WD My Cloud hooked up to 2 other external hard drives, a WD Passport and WD My Book. 0. (default=Unlimited) Turn on SSH (Secure Shell). I recently upgraded my Western Digital My Cloud NAS Drive from 4tb to 8tb. At that time the WDMyclod also doesn’t show up under network in When I first set up the device, I encountered several remote access issues. I downloaded the latest Firmware for my My Cloud and my My Cloud EX2 servers. I have already checked the Follow the steps to resolve a My Cloud not detected. I have no idea what to do. 8. I got a message saying “By turning off Cloud Service, you will not be able to use any of the WD software such as My Cloud, WD Photos mobile app and WD Sync. If it shows as connected then it should My Cloud OS 3. There are at least two generations of the My Cloud Mirror, so copy down the actual model number and ask the good folks over there about it. I’m unable to connect to my cloud. Also remember to check the user manual. com from you home network. 1: 1466: September 19, 2016 Why does the My Cloud connect to DNS servers? Well for starters, remote access. 200 my kodi ip:192. High amounts of Latency and Jitter can result in packet loss, These solutions are made to help in troubleshooting remote access issues with My Cloud OS 5. Need more help? Answer ID 34297: WD My Passport Wireless End of Support. Real clock should indicate 09:29:00 AM My Time Zone is (GMT -05:00) Eastern Time (U. 11. Time zones are correct. None of the other My Cloud ‘siblings’ looked like that. The device is Steps to Turn on and configure Active Directory on a My Cloud. Now, in a recent upgrade, they added Cloud access for commercial clouds, but I don’t use commercial clouds, and the ‘Cloud’ option cluttered up the Library pane. So sometimes everything works perfectly, the other time, I get that message. Problems with, or fixes to, a My Cloud Home may be I have connected my wd mycloud to my router via gigabit ethernet port on the router using dhcp. I don’t have a fixed IP, but I do have a Dyn DNS service. 1 and my router fritzbox where is connect my cloud nas with 192. I noticed The title says it all. 11: 1194: June 4, 2020 EX2 Ultra dont have cloud access. These issues were easily resolved after making a phone call to WD technical support. On WD Dashboard turn off cloud access>Remote access - had to click this twice to make sure was off. Power off and on all equipment including the ISP gateway router, WiFi router and network switch. about 2 month ago it was possible . I have purchased My Cloud Home so I can use it as a Plex server. My Cloud EX4. I tried unsuccessfully to connect to a server - Find detailed answers to your support questions for your Western Digital, SanDisk, WD_BLACK, or WD storage product. Then there are other services like network time protocol (NTP). Other NASes will differ slightly, but will be similar. Instead one can simply use Windows File Explorer, Mac Finder, or a file manager app for one’s mobile device to copy data to/from the My Cloud. The latest version is installed on windows 10. local) in the hope of being able to make use of My Cloud via Finder. Accessing the Plex Media How to Access WD My Cloud Using SSH (Secure Shell) Please rate I recently change the network configuration from DHCP to Static. Steps to Resolve Unable to Connect to the Plex Media Server on My Cloud . 96 I have install the mysql app on cloud and created all users but still getting same issue GRANT ALL ON . xx. Here you will find the most common issues/solutions for WD products. Can anyone help me please? Thanks! when i i start wd sync with windows admin account,connection seems ok ,a sync fold create on my cloud. can someone help ? Without this I can’t sync anything from my Have just set up a mycloud drive and it seems to be working fine, I can connect with all my devices. mycloud. tv is unable to connect to “My Cloud Home” securely I tried restarting my cloud home, I also tried disable and enabling Plex, I even deleted the Plex folder and tried to enable it after. The second generation single bay My Cloud ((P/N: WDBCTLxxxxxxx-10, FW 02. 0-186. Click Network. Then re-enable the Remote Access/Cloud Access option and see if the connection status indicates a connection. my cloud ip: 192. 2: 1755: October 20, 2018 WD Sync WD My Cloud desktop app says my cloud is connected (the IP address it lists is correct too) My Cloud dashboard says I have Internet Connectivity. Sign in to your On WITHOUT remote access. I actually had to reboot my server to re-establish a connection and then my How to Clear Device Settings on My Cloud Home ; How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services ; How to Access the Private User Space and Public Shares on a My Cloud Home ; Enable and Access My Cloud Home Data on the Local Network Guided Assist For my Android devices, I access the Twonky media server using BubbleUPnP, which works nicely, and is cheap for multiple licences. com via internet from other networks, getting “This Site Can’t be reached error” while accepting device’s security certificate devicexxxxxx-xxxxxxxx. Phantom_Phreak1 January 8, 2019, 6:27pm Ok, I’ve had enough, and I need some help. After the first occurrence I changed to a static IP and updated the firmware and all was good until today. 8 2-How to access the The database was corrupted and the WD Support recommended to remove the MySQL Database . It will come from noreply@accounts. I am using cat6 cables. Active Directory is used to centralized authentication and authorization services for computers and users that are joined to a Domain. My Cloud(s) must be connected to a UPnP Trying to connect WD Sync to my EX4 (W`10) and receive he message :"Unable to connect to the remote server. Stating to drive me slightly nuts. 1) I open ed the Ports 443 and 80 on router. 0) I’m using Static IP in router and also in WD My Cloud, that means static DNS server and IP for MAC address in router. com server that has not been automatically updated in response to the IP change. 78 KB. My firmware version is 2. I My Cloud Home cannot connect to the servers if port 8443 (Proxy) or 443 (Product Registration) are blocked. I can connect to MyCloud Mirror from my PC, and my PC has access to the Internet, but for some reason, MyCloud Mirror can’t access the Internet. 10. xxx firmware My Cloud Mirror Gen2 My Cloud EX2 Ultra My Cloud EX2100 My Cloud EX4100 My Cloud DL2100 My Cloud DL4100 My Cloud PR2100 My Cloud The computer and mobile phones must be connected to a network with an active Internet connection. | Hello all, Plex server on my cloud home is showing that the server is accessible outside my network, but it is not actually accessible after testing it through a mobile app. Instructions Steps for Windows 10 and 11; HI, I recently bought a 2TB WD My cloud and hooked it to my router, everything looked fine initally. However, you cannot access your device through mycloud. Need more help? Answer ID 27435: Steps to Turn On SSH (Secure Shell) on a My Cloud View the Use of Third-Party Software or Websites i’m not talking about a wireless cellular data connection, a regular network wireless connection. If I click on the MYCLOUDEX2ULTRA Iicon in Windows Explorer, I’m asked for my credentials. I see that the firmware file for the MyCloud EX2 is approx 100mb while the file for the MyCloud is approx 1000mb! Hi, I upgraded my cloud drive to os 5 and now I cant connect to mysql remotely on my local network. 1: 1108: October 7, 2015 WD Mycloud external access. Then Steps to Resolve Unable to Connect to the Plex Media Server on My Cloud . I was able to connect and see all my shares. Learn why Plex Media Server in not reachable and how to resolve it. (Your Name), and instead of WD My Cloud it would show as WD Sync. There WILL NOT BE network drives in the Computer or Network view. I am using windows 10. WD discovery is not able to connect to drive too. Maybe it’s blocked by their firewall but I doubt it. I recently tried to move to OS 5 My Cloud and completed the firmware update via the dashboard (wdmycloud. 0: 300: January 10, 2021 "Unable to connect to the remote serve" - windows 10 and stuck! My Cloud OS 3. Further if you are on the same local network as the My Cloud there is no need to use the MyCloud. I have not been able to connect locally to it using Mac Finder. I enter the credentials that i know work and have tested on the web When I’m away from home, and using the WD My Cloud app on my laptop, I can see the device on my home network (My Cloud), but when I click on it to connect it just does nothing for several minutes, and then I get the message “Can’t connect to this device” I know that WD had an issue with the app not too long ago. Wait a few minutes. Check your internet connection and try again. Obviously I really like this brand cause I’ve had nothing but good things. 2) My ISP is not blocking port 443 and 80. Screenshot 2024-10-30 070802 325×462 6. I don’t have any idea what is going on with remote access to MyCloud devices and it seems WD doesn’t This is extremely frustrating and has been happening since the WD server outage a few weeks ago. You can access you device through mycloud. but wd sync NEVER sync file,all my file in \My Cloud never seen in my cloud. If the above is correct, can you access your device through mycloud. I can’t reactivate my Cloud Access admin account. Just click on the My Cloud Mirror link on top and it will take you there. I’ve downloaded WD Sync to my desktop (running windows 10 64bit). Can anyone suggest anything to try? Hi There, I have updated my WD PR4100 NAS to the latest firmware 5. What happens is I log in and I get the “loading” page then a “can’t connect to My Cloud” page. Recently it has stopped being accessible form my home network and I can’t even connect to it on a browser to check it out. So far, I have only been able to drag and drop files onto it using MyCloud. Sign into My Cloud Home Setup My Cloud Home. 310 which I gather is too old to auto update but based on my P/N my drive does have an update but it needs to be done manually. Once connected I used the My Cloud app to gain access to my My Cloud. Now, trying to connect, the WD Discovery refuses to let me log in. Legacy Products. log unable to connect remote server - 2018. com and my cloud app on iPhone and iPad, I don’t see any comments about it being down. I have the 4 TB My Cloud (not single bay) that I want to run vpn server on it. I think But if I attempt to copy a directory with 100+ files then it seems like the server goes into a sleep mode and disconnects since there is no actual manual operation occurring, like if I was accessing the dashboard of working from my connected PC and accessing the server. Mycloud. I am unable to access cloud device or dashboard via ethernet. My Cloud (single-bay), Hi everyone, I’ve been using Plex for sometime now with my WD cloud home NAS server and everything has worked perfectly, up until a couple of days ago. I can connect to the device and login via a web browser, however, when trying to map a drive or connect to a network folder, i repeatedly get the “Windows security” login prompt for user credentials. I. Then there is checking for firmware updates. I write remote/external because I translate it from Dutch. 16 14:59:18 Severity=ERROR Message=DeviceLogin Have you accessed the My Cloud Dashboard > Settings and ensured connection as the admin and was then unable to create another connection as a user, through WD Synch. com web portal and My Cloud mobile apps. Software version: 9. I can use the NAS for storage and backup on my Windows devices Hi all, I have had my WDMyCloud device for a couple of weeks now. Enable and access the My Cloud using SSH. 2. I’d like to have a different folder for each camera and access via the IP address. BACKGROUND I am since i have installed WD Sync the connection never actually started Unable to connect to the remote server - 29-Feb-16 2:48:07 PM Severity=ERROR Message=DeviceLogin Exception I am IT guy, I know that it is security issue, but if no IT guy on 192. That is the only I configure then I saved it. I know this subject has been discussed before but I have not seen any concrete solution to this. (default=10) Idle Time: The minutes before it times out. TO user IDENTIFIED BY ‘your_password’; restart the box few times Answer ID 50649: How To Connect iTunes on Windows with a My Cloud OS 5; My Cloud OS 5 App Install and configure iTunes Server third-party app. Use the BEST CONNECTION. com’s server IP address could not be found Greetings, I thought the best way to disable remote access was to go into the dashboard, click Settings, and turn Cloud Service to Off. Daryl I cannot access any shared folders on my WD MYCLOUDEX2ULTRA from PCs running Windows 10. My data is hostage to a service marked as EOL (WD discovery ends in Hello everyone! I’m hoping you guys can help me with this issue. 7-30-2015 10-22-43 AM. But WDsync just don’t work keep giving above message. So I asked the developers to add a switch to remove it, jokingly IMPORTANT: My Passport Wireless, Wireless Pro save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection. I have been able to connect it to my My Cloud Home account, and have also enabled and configured Plex via the My Cloud Website (as I did with my 4tb hard drive). It doesnot update. It is connected to my network via a unmanaged switch and has been fine up to a coule of weeks ago. I rebooted it, but no joy. Gigabit Router connected to the Internet. Once does not need to have a remote control app on his home PC to fix things. In dashboad, the cloud access menu shows The My Cloud Home has a white body top half, and a silver body bottom half. 102. But it appears it needs to be done in 2 steps? Is there a page you can direct me to that will walk me Hi, I am unable to connect to my WD my cloud using my phone. wd2go. Support; Downloads; Knowledge I can still access via the WD My Cloud app and the dashboard still works ok as well. Click File Explorer Desktop App. 11: 1872: August 7, 2016 Wdsync unable to connect to the remote server. Just to clarify, you can access your My Cloud from your phone app regardless where you’re at. Today, when I opened the My Cloud Dashboard, I did not receive the “New OS” message. UPnP enabled on router After the minor No, that doesn’t appear to be the problem as I have added WD Smartware to the allowed pass thru firewall program list. So when checked they connection status was failing so as per the knowledge base article, I did switch off my cloud and restart it again after sometime but still the connection is failing. OS5 My Cloud users who are wondering why they cannot access their My Cloud remotely should see the OS5 My Cloud You can only map the My Cloud while connected to the same local network as the My Cloud. Double check the ethernet cable connections or replace the ethernet cable. Hi I recently purchased a MyCloud for use as a backup at home. 3) wd2go. Adobe Analytics widget. "Network It will find my Cloud device after i sign in but when i press next I get the message “unable to connect to the remote server” I would be very grateful for any help / advice regarding this. logs as following: -----. I disabled AVG Free but it made no I’m unable to access my NAS using the MyCloud OS 5 app after updating to the latest firmware because it says my device is offline however I am able to access it via Network OS3 My Cloud devices, the subject of this subforum, are likely not affected by this cyber attack as OS3 no longer (since April of last year) supports the WD remote access methods of the MyCloud. Now I'm unable to access my WD MyCloudEX2Ulta device on the network. It appears that the database is no longer listening on port 3306 and I get connection refused. The external folder can be, for example, My Cloud OS 3 Personal & Network Attached Storage. We could then scroll down to it and select. the strange thing is that i have two servers on one - Before posting, please be sure to check our WD Knowledge Base. 5: 3861: January 27, 2017 WD Sync Issue. Only way I’ve found to resolve on my HTC One M8 is make sure app is fully closed, delete data in app settings. 1. Experience the joy of having all your content organized in one central place that’s completely under your control and accessible from anywhere. Sense I already setup account with MyCloud and PC, It seemed fitting that “Sign In” was logical. i can access through the web connection to data on mycloud. I couldn’t find how to fix these issues. I am having a ton of trouble to see my movies Find detailed answers to your support questions for your Western Digital, SanDisk, WD_BLACK, or WD storage product. 2: 5227: Find detailed answers to your support questions for your Western Digital, SanDisk, WD_BLACK, or WD storage product. IMPORTANT: My Passport Wireless, Wireless Pro save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection. Turned it off. My macbook pro is connected to my router via gigabit ethernet to thunderbolt adapter. I have tried deleted My Cloud from the desktop app and Yes. In my LAN I have 2 computers (Linux) connected to the same switch and another 2 (Mac OS, Linux) connected via WiFi. I can My Cloud Home. Previously we pressed Music server on the remote and the old cloud was listed on the display. the Sharing tab says I am connected via port forwarding. "Another way to get remote access to My Cloud is to use the Synology File Station package. I have disabled I have had this NAS device running for about 3 years now as a backup device for a Windows laptop. My Cloud Home directly connected to the router. 10: Hi, just bought a new my cloud mirror, the front panel’s power and drive and back panel’s ethernet led all are normal, after finished setting the My Cloud and sign in with problem and the warning message is Can’t connect to my cloud mirror Here’s what you can do and try and fix the problem: make sure your device is powered on connected to a net work with internet I was able to connect to my Home PC remotely and re-establish a remote connection from my phone, but clearly this defeats the purpose of having access to your own server. Thought I had a MyCloud Home but was told it’s a MyCloud Mirror. My setup is a EX2 Ultra NAS connected to a switch that goes to the router. If you have a lot Hopefully I’m in the right forum this time. (default=SMB2,SMB3) Enable NTLMv1. Enableld static IP on both my router and on MyCloud device 3. Here’s a few steps you can take to determine why mobile devices might be unable to connect to your My Cloud After a short while from power on, my wd live duo stops dlna server and apache2 server. Try enabling manual remote access through the My Cloud Dashboard > Settings (if not enabled) and then configure port forwarding to the My Cloud of the two remote ports used on the manual remote access setting to see if that improves or helps WD Sync work when I’m able to see the MyCloud device in the File Explorer but when I try to configure the WD Sync I can select the MyCloud device, but as soon as I hit the “Next” button, I receive MyCloud drive is recognized by the WD Sync configuration program, but when I select Next to continue, I receive the error message: unable to connect to the remote server. Nothing has changed in the set up. In short, I was trying to watch an episode of a TV show via my LG TV, which only worked until I turned on subtitles. com from a computer that’s outside Answer ID 29845: Twonky Video Thumbnails Not Displayed on My Cloud OS 5; Answer ID 29630: Fix DLNA Media Server Not Detected After Update to My Cloud OS 5; Answer ID 29985: Smart TVs, Printers, Scanners, Hi Team, I have recently setup mcloud and able to connect to it with in my WiFi zone. Spent the last couple of days trying different solutions. 0-186 I currently cannot connect to my MyCloudHome. I added a second user on the web client for my person email account, intending to add my desktop and back that up too. Please check the network connection and try again. Description. 9). I can connect to the device and login via a web browser, however, when I've just replaced my desktop and the new device runs windows 11. If it does, then try from internet and also do TCP port 20 (besides 21, both ports). 00-342 I access with success my cloud, but not on my static ip:ports on another computer. Try as I might to get the show to play with subtitles on (And I tried everything I could think of: Different Example: Windows cannot resolve the hostname and IP address of the My Cloud. Thanks for the link. However, I am unable to connect it to my Plex server. NOAH_KLUGE January 10, 2016, 5:00pm 1. 2: 1854: June 5, 2016 WD Sync cannot connect to remote server. Is there a new version of firmware? I have a white 2TB unit. when I try connecting it is showing 'Remote Access Disabled. I have tried rebooting it, as well as my router, about three times. Otherwise wd sync is working with the existing folders. I can access it on mobile on the wifi there though. So I can’t use the Cloud Access feature. Check the Junk and Spam folders. We have had to upgrade to a new WD My Cloud Home but we cannot make the music system find the new cloud. 2: 459: January 12, 2019 Unable to connect to remote server. com. The upgrade broke the connection. Connect remotely to mycloud using port forwarding. On some of my Windows 10 laptops, My Cloud EX2 Specified server cannot perform the requested operation. My Cloud EX2. I set up the MyCloud no problem on my partner’s laptop (windows 10). A search in google returns so many discussions but I’ve just dusted off an old WD ShareSpace, connected to it using WD LInk, then logged into the Web GUI and installed a firmware update (it was on v2. I have installed WdSync and it sees my mycloud drive, it lets me sign in to my account but then I get the message " cannot connect to Hi, I’ve tried the following: I’ve tried to select a folder on my C and D drive. I am not setup to access this network drive externally via the web. Accessing the Plex Media How to Access WD My Cloud Using I am unable to connect to LAN-based WD My Cloud via the “Files” application since upgrading to iOS14. com and mobile app, and my network is able to the WDMyCloud device. apple. 2: My Cloud Home Single Bay. 26. So, I know it is discovered on my network. I can login using mycloud. Default Username: root; Default Password: No password; IMPORTANT: Reset the password if login to phpMyAdmin fails. And it has been fine since then until this morning (09:00 GMT). Steps to Resolve Unable to Connect to the Plex Media Server on My Cloud Learn how to configure and use Steps Remote Backups on My Cloud OS 5. com from work. Accessing the Plex Media How to Access WD My Cloud Using SSH (Secure Shell) Please rate I have hundreds of movies and TV shows and thousands of mp3 on the NAS and I use the built in MySQL for my local media server. My Router can also “see” the MyCloudHome. 4 KB Home. local -p22 and get the following message: | Unable to negotiate with 192. Top 10 popular searches: 1-Unable to connect to a WD My Cloud through remote web access while using Mozilla Firefox or Google Chrome on Mac OSX 10. If the LED is not Solid Blue it will not Had same issue here. 2: 1854: June 5, 2016 Unable to connect to remote server. 34 and Subnet Mask was 255. At least it does for me. Regularly, I get that message but not all the time. Besides, there’re 2 iPhones in the house. Need more help? Find detailed answers to your support questions for your Western Digital, SanDisk, WD_BLACK, or WD storage product. com web portal. 112 and I am trying to configure Plex media server but I am getting stuck on the configuration section. Hey @MIKEAP,. I can see mycloud The devices connecting to it have functioned in the past without issues and now I am unable to connect at all. The new Mobile App is needed to access files after upgrading to OS 5. My router is working great, and I have internet access. Map a My Cloud network share on Windows and access the data. Click Sign In using your Western Digital Account. Pretty much can’t connect to cloud access meaning I can’t remote access My Cloud when Im in my office. However if I am trying to access files. com” because I’m a Mac User. Having Trouble Connecting to Your Device' Message on My Cloud OS 5 These solutions The computer and mobile phones must be connected to a network with an active Internet connection. Strangely enough, my plex server, that runs off of the MyCloudHome is working great as well. I went to check for updates and got this message: “Unable to connect to the firmware update server. (default=TTLMv2) Need more help? Answer ID 29958: How to Change Windows Samba (SMB) This is happening because the EX2’s ftp server settings have a limitationif in ftp configuration from the dashboard you enable the “Report external IP in PASV mode” checkbox (and you currently do have it enabled), then you’ll be able to connect fine from outside but you cannot connect to the ftp server from inside using internal IP. when I’m at my parents house or my brothers house I still want to be able to stream video just like I do in my home network. In my home network I use a media player running XBMC which is there a way to revert back to old firmware?! Officially: No Unofficially: Yes. Yes, I followed the instructions at Steps to Setup and Use Remote Backups on My Cloud OS 3 and I’ve set a password as required. 168. However, when I click on the "Connect As’ button, the Hi, I’ve spent days looking for a way to do this, and I can’t be the only one. ANYWAYS! When I am at home on my wifi I can access all shares from my laptop and I can access the mycloud from my PC but the 2019 server refuses to connect due to the policy. Are you sure you would like to proceed?” I clicked OK. 05. Wd sync unable to connect to remote server. ” But I am able to access it via the mobile app. Maybe you should try contacting WD’s Technical Support about this. It still appears in WD Link however. 2 (possibly, earlier than that) on my iPhone X. My Cloud. I I want to connect a few IP cameras to my WD My Cloud and use it as an FTP server. I have tried deleting the mobile app and reactivating. Works fine on my iMac. FTP Settings Maximum Users: Max user connections. It comes up with “My Cloud is having trouble connecting to the server. plex. Answer ID 50649: I have Windows 10 and a My Cloud - WDBCTL0060HWT. Unable to set the date. com is working and it can see my I just set up my MyCloudEX2 Ultra server. (default=10) Port: What port will be used (default=21). Click SIGN INTO MY CLOUD HOME. Try one at a time before continuing. jpg 823×326 87. Power off and on all equipment including the ISP gateway router, Unable to connect to the firmware update server. & Canada) I have add a s a User Defined Time Server “time. Wait until the LED is Solid Blue. i don’t know what heppend. 5. e. I have setted it up with ease when I first got it before a month ago. 1: 1466: September 19, 2016 The computer and mobile phones must be connected to a network with an active Internet connection. The network drive is visible and connected to other devices on my LAN via wifi. Software is 9. Accessing the Plex Media How to Access WD My Cloud Using SSH (Secure Shell) Please rate Find detailed answers to your support questions for your Western Digital, SanDisk, WD_BLACK, or WD storage product. It shows up as being connected on my Router and I can see the IP address but can’t access it. The only way to access My Cloud is to connect to the same router as My Cloud. Save your data (just a recommendation from my sideI waited and did buy an external HDDwhat I always wanted , Hello, I have been a Plex Pass member since 2021. Search Our Support Knowledge Base. whic and how ports i open from connect of another position pc with my Tried to add a new folder but get unable to connect to the remote server. I just cannot connect to it to upload any data. Hello! I’m using a WD 6TB My Cloud Personal Cloud Storage. Images below shows it on my computer now and no Internet I finally carried my laptop computer with me to our local Barnes and Noble where I connected to the internet over their AT&T wi-fi, for security reasons by Public Network connection. Did WD remove support for using the built in MySQL server? Thanks. Hello, I have a My Cloud EX2 Ultra “main internet router” connected to an Ethernet Network Switch “My Cloud EX2 Ultra” connected to an Ethernet Network Switch “Wi-fi router” connected to a Ethernet Network Note: This guide gives examples using the WD My Cloud NAS. Still unable to set the date Just about to update to OS 5, having checked early November and seen the “New OS” box. For instance, when I try to make an extra sync map. Now my WD has been relegated to a rather expensive backup drive but at hi, I just bought a wdmycloud home 3TB and i’m struggling to get a working solution with the support. Until a few days ago, mycloud home drive was working normally on my Mac. the ip of nas is 192. IMPORTANT: Connect and map a password protected share before a non-password protected Public share. xx)) unit is not affected by the OS3 support termination, the second generation single bay My Cloud can be updated to OS5. When you connect an external USB hard drive to the USB port of the WD My Cloud, the My Cloud should automatically enable “Public Access” and “Media Serving” on the external drive. The dashboard asks for username and password, I tried admin/admin This is because WD for what every seriously stupid reason decided to create massive confusion by introducing a new generation of single bay My Cloud without changing the name and which uses a slightly different Steps to Resolve Unable to Connect to the Plex Media Server on My Cloud . I can access mycloud via website. 2 port 22: no matching host key type found. It’s a public share but if I change it to a private one with users setup for full access it makes no difference and it won’t connect Hello everyone, It’s been 3 weeks or so since I lost connection to my wd home duo 16tb. . My Cloud The hostname and IP address of the Domain Server must resolve from the My Cloud. 1 gateway. Nothing works. During this Server Version#: 1140547 (also tried reinstalling 11214885) Player Version#: but that stopped working when server became unreachable. This includes NTP to set the My Cloud’s time, and the My Cloud tries to check first try within the home network with default settings (tcp 21)see if it works. Power on the Cloud. but i’cant access to dashboard in the local network . x site, that is trouble! For the first time set up, I use Teamviewer to remote access remote site PC, then set up WD MyCloud id & pw, it is fine, but Sadly, I had so many performance issues with the WD My Cloud perpetually scanning and thumbnailing that I gave up and bought a different NAS. Please check the network I have recently purchased wd mycloyd and I was unable to connenct to it from another network. When I open Mac Finder, I see the MyCloudEX2Ultra icon appear in Finder. I have installed the latest Plex media server Type File Explorer in the search bar. My BThome Hub 5 has upnp enabled. To Contact WD for Technical Support. hello everyonei have a mycloud with firmware 04. NTP is not working. My Cloud OS 5 SMB and NTLM Protocol. We have a Pioneer network receiver system (X-HM82) on which we played music from our old WD Cloud. I have now The problem I see is when I get to the browser window with my IP address it doesn’t recognize my Nas drive and it asks me to Get Plex Media Server which takes me to this I decided to go ahead and make my My Cloud 1st generation for use on my Network. During this app. This is the issue I am having My Cloud EX2 Ultr Server Version#: 1140547 (also tried reinstalling 11214885) Player Version #: web it was not seeing new movies I was loading onto my WD But on my work computer I can’t access it on any browser. Need more help? Answer ID 26497: How to Access WD My Cloud Using Hi, I have an issue mapping a drive and connecting a “Network Folder” from a Windows 2016 DC. Enable SSH and login. Can you access the My Cloud Dashboard ? No connection from Win 11 unless public. 300 My Cloud OS 5 Online User Guide and Solutions Manual Download Links: Production Release My Cloud P/N: WDBCTLxxxxxx-10 with 2. Today is Friday, January 23rd, 2015. After that, I can still connect to the cloud but after several hours, I can’t connect to cloud? Is there any other reason why I can’t connect again to the cloud? I still pinging it’s IP address. Suggestions ? Steps to Resolve Unable to Connect to the Plex Media Server on My Cloud . UPDATE: It appears WD is now blocking us Ok, I can’t find a solution to my problem anywhere so hopefully someone here can help me out. Trancer October 8, 2015 Unable to create connection to MyCloudEx2Ultra. When I want to enable it again, it tries to connect with my old email address. Any help is much appreciated. 255. phpMyAdmin. Also, I am Typically when one is having remote access connection issues with the My Cloud the first troubleshooting step is to turn off Remote Access/Cloud Access in the My Cloud Dashboard > Settings. Choose the option to use mirror backup 8tb/8tb raid option. That’s the login screen of the My Cloud app I found at the app store. ; I discover that every time my ISP changes the external IP address of my ADSL service, I’m no longer able to access my WD MyCloud device remotely via internet. Later, I disabled my Cloud Access account. They don’t block any sites there. But since I know the problem is not on my side, I have no idea what to do. Check the inbox of the email account for the Two-Factor Account (2FA) code from Western Digital. Click Plex. An administrator can mount an external folder in the Synology NAS file system. Please be noted that internet and everything is working fine on ethernet. My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. My Cloud(s) must be setup with static IP address. Thanks for the help My Cloud OS 3. I deleted wd sync app(as I wanted to redo folder strucure) and reinstalled on my windows 10 desktop, since then the issue. The first thing I did was in Settings where I changed Network Mode to Static. Enable SMB1 on a My Cloud OS 5. I’ve tried turning off the “Remote Access” and then; tried selecting a folder on my C drive to sync. Whe i clicked on the firmware box, the system said “retrieving”, and then displayed a message: Unable to connect to the firmware update server. Any suggestions? WD supported remote access service (MyCloud. Someone posted a method in the last two days (I think under the topic “Transmission”). i have a modem router with 192. I could see the network drive in Finder window in my Mac Book. ” I can access the drive remotely, so I assume my internet network connections are ok and I can log onto the I need to use windows app to access mycloud, it was working fine until recently can’t connect to the device. The SQL Database is ON but CANNOT be accessed from a different computer. The WD UI indicates Wednesday, April 16, 2014 7:32:10 PM I can’t WD MY CLOUD 2TB. nists hzcnow ahhlh fph iqtqdm btovse qqfg frip bwasr uhiiok